Privacy Policy & Terms of Service-Medical Delivery Services
Privacy Policy
MediLink Logistics
Effective Date: April 2, 2026
MediLink Logistics ("MediLink," "we," "our," or "us") is commited to protecting the privacy and security of our clients, partners, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our servives.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Phone number
Email addrerss
Business or facility name
Delivery details (addresses, contact persons)
b. Service-Related Information
Pickup and delivery instructions
Package details (non-clinical unless provided by client)
Scheduling information
c. Technical Information
IP address
Browser type
Device information
Website usage data (cookies, analytics)
2. How We Use Your Information
We use the information collected to:
Provide and manage medical delivery services
Communicate with clients regarding orders and logistics
Improve our operations and customer experience
Respond to inquiries and customer support request
Maintain safety, security and fraud prevention
3. Health Information & Compliance
MediLink may in limited circumstances, handle information related to medical deliveries.
We do not provide medical care or advice
We act solely as a logistics and delivery provider
When applicable, we strive to operate in alignment with applicable privacy standards, including HIPPA principles
Clients are responsible for ensuring that any shared information complies with applicable healthcare privacy laws.
4. Sharing of Information
We do not sell or rent your personal information.
We may share information only as necessary with:
Employees and authorized contractors
Service providers supporting our operation
Legal or regulatory authorities when required
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.
6. Cookie and Tracking Technologies
Our website may use cookies to improve user experience and analyze traffic. You may disable cookies through your browser settings.
7. You Rights
You may request access, correction, or deletion of your personal information by contacting us.
8. Third-Party Links
We are not responsible for the privacy practices of third-party websites.
9. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted with a revised effective date.
10. Contact Information
MediLink Logistics.net
Matthew@medilinklogistics.net
John@medilinklogistics.net
1-855-374-8305
Terms of Service
MediLink Logistics
Effective Date: April 2, 2026
1. Acceptance of Terms
By accessing or using MediLink's website and services, you agree to these Term of Service.
2. Service Provided
MediLink provides medical supply and logistics delivery services. We do not provide medical care, diagnosis, or treatment.
3. user Responsibilities
You agree to:
Provide accurate information
Ensure all shipments comply with applicable laws
Property packages and disclose contents as required
4. Scheduling and Delivery
Delivery times are estimates unless otherwise agreed. MediLink is not responsible for delays outside of our control.
5. Payment Terms
Fees are agreed upon prior to service. Late payments may result in service interruption.
6. MediLink is not liable for indirect or consequential damages. Liability for loss of damage is limited to agree service terms.
7. Confidentiality
We take reasonable steps to protect sensitive information but do not guarantee absolute confidentiality.
8. Intellectual Property
All website content and branding are the property of MediLink.
9. Termination
We reserve the right to refuse or terminate service for violations or safety concerns.
10. Governing Law
These Terms are governed by the laws of the State of Texas.
11. Changes to Terms
We may update these Terms at any time. Continued use of services constitutes acceptance.
12. Contact Information
MediLink Logistics
Matthew@medilinklogistics.net
John@medilinklogistics.net
1-855-374-8305
HIPPA & Confidentiality Commitment
MediLink Logistics
MediLink Logistics understands the importance of protecting sensitive health and personal information in the course of medical supply and specimen transport.
While MediLink is a logictics provider and does not deliver healthcare services, we recognize that certain deliveries may involve protected information governed by the Health Insurance Portability and Accountability Act (HIPPA).
Our Commitment
MediLink operates with the following principles:
Minimum Necessary Standard
We limit access to information strictly to what is required to complete a delivery.
Confidential Handling
All client information, delivery detail, and associated documentation are treated as confidential.
Secure Transport Practices
Packages are handled with care and discretion to prevent unauthorized access, damage, or disclousure.
Trained Personnel
Team members are instructed on privacy awareness, secure handling, and professional conduct when interacting with medical facilities.
Business Associate Consideration
When required, MediLink is willing to enter into a Business Associate Agreement (BAA) with covered entities or healthcare providers.
This ensures:
Alignment with HIPAA requirements
Defined responsibilities for safeguarding protected information
Clear protocol in the event of any incident or breach
Client responsibilities
Clients are responsible for:
Properly packaging and labeling all medical items
Ensuring compliance with all applicable federal, state, and local regulations
Limiting unnecessary disclosure of protected health information
Incident Response
In the unlikely event of a suspected data or package breach, MediLink will:
Promptly notify the appropriate client contact
Cooperate fully in any required investigation
Take immediate corrective action
Contact
MediLink Logistics
Matthew@medilinklogistics.net
John@medilinklogistics.net
1-855-374-8305